Support
Answers to common questions, plus how to reach us directly.
Contact us
Have a question, bug report, or feature request that isn't covered below? Email us at [email protected] and we'll get back to you as soon as we can.
Frequently asked questions
Why do notifications keep repeating?
Motiveaction's reminders are designed to repeat until you mark the roadmap item as read — that's intentional, so nothing you meant to learn quietly slips through the cracks. Open the item and mark it done to stop its reminder. On the free plan, reminders fire every 2 hours between 9am and 9pm; Premium lets you set a fully custom schedule from Settings → Notifications.
What's the difference between Free and Premium?
Free includes unlimited topics and manually-added roadmap steps, fixed reminders (every 2 hours, 9am–9pm), full progress tracking, and comprehension quizzes. Premium ($2/month) adds fully configurable reminder times/frequency and AI-assisted roadmap generation from a topic description. See Terms of Service for full billing details.
How do I cancel my Premium subscription?
In the app, go to Settings → Subscription → Cancel. Your Premium access continues until the end of the current billing period. If you subscribed through the Apple App Store or Google Play, you can also manage or cancel directly from your device's subscription settings.
My topics aren't syncing across devices — what should I check?
Sync requires an internet connection and an account signed in with the same email on every device. Try Settings → Sync Now to force a refresh. If a topic still looks out of date, check that you're not signed into a different account on one of the devices.
How do I delete my account and data?
Visit motiveaction.app/delete-account, or from within the app go to Settings → Account → Delete Account. This permanently removes your topics, roadmap items, and progress — see our Privacy Policy for details on what's deleted and any legally-required retention.
I found a bug or the app crashed — what should I include in my report?
Email [email protected] with: your device model and OS version, the app version (Settings → About), and the steps that led to the issue. Screenshots help a lot.